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Willowmed

Privacy

How we handle your information

A short, plain-language summary of what this website collects and what we do with it, in line with the Protection of Personal Information Act.

What we collect through this website

Only what you type into the enquiry form: your name, contact number, an optional email address, the service you are asking about, your preferred language and your message. Please do not send medical history, ID numbers or test results through the form — bring those to your consultation instead.

Why we collect it

So that a member of the practice team can contact you about your enquiry or appointment request. We do not use these details for marketing and we do not sell or share them with third parties.

How long we keep it

Website enquiries are kept for 12 months and then deleted, unless the enquiry has become part of your clinical record — in which case the retention rules for health records apply.

Where it is stored

Enquiries are stored in an access-controlled database used only by this practice. Only practice staff who deal with appointments can read them.

Your rights under POPIA

You may ask us what information we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to keep it. You may also object to us processing it.

Who to contact

Information officer: [CONFIRM: name of the practice's information officer]. Reach us on 058 813 2777 or at [CONFIRM: public practice email address].

Cookies and analytics

This website does not set advertising cookies and does not track you across other websites. [CONFIRM: whether basic visitor analytics are enabled.]

Last reviewed: [CONFIRM: date]. Dr Oosthuizen & Steyn Inc.