Plan your visit
Everything you need before you come in
Hours, directions, what to bring and how billing works — so the only thing left to think about is why you're coming.
Practice hours
- Monday – Thursday
- [CONFIRM: 08:00 – 17:00]
- Friday
- [CONFIRM: 08:00 – 16:00]
- Saturday
- [CONFIRM: 08:00 – 12:00]
- Sunday & public holidays
- Closed
Finding us
8 Frankfort Street, Frankfort, Free State, 9830
Parking is available at the practice. The entrance is on the ground floor and step-free. [CONFIRM: parking and access details.]
Open in Google MapsAccounts and medical aid
[CONFIRM: which medical aid schemes are billed directly.] Cash patients are welcome; consultation rates are available from reception on request.
Please settle co-payments on the day of your visit.
Your first visit
What happens, step by step
Before you arrive
Phone or WhatsApp reception to book. Tell us if the matter is urgent so we can find the earliest slot.
At the front desk
Anke, our practice manager, captures your details digitally. There are no paper forms to complete in the waiting room.
In the room
Your practitioner takes a history, examines you where needed, and explains what they find in plain language.
On the way out
You leave with a clear plan: prescription, sick note, referral, or a follow-up date. Repeats can be arranged by phone.
What to bring
- Your ID document
- Your medical aid card, if you belong to a scheme
- Your current medicines, or a list of them
- Recent test results, scans or hospital letters
- For children: the Road to Health booklet
If it's an emergency
This website and our enquiry form are not monitored after hours. For chest pain, difficulty breathing, severe bleeding, a head injury, sudden weakness or any situation you believe is life-threatening, go straight to the nearest emergency department or call an ambulance on 10177 (or 112 from a mobile).
After-hours arrangements for WillowMed patients: [CONFIRM: after-hours or on-call arrangement.]